Shipping Policy

Thank you for choosing Project Chand. Every order is carefully crafted to turn your memories into beautiful keepsakes. Since most of our products are personalized, a little extra time is needed to create them before shipping.

1. ORDER PROCESSING

• Orders are typically processed within 1–3 business days.
• Personalized products may require additional production time depending on the order volume and customization.
• Orders are processed only after successful payment confirmation.

2. SHIPPING & DELIVERY

• Once your order is dispatched, you will receive a shipping confirmation along with tracking details (where available).
• Delivery times vary based on your location and courier service.
• While we strive to deliver every order on time, delays caused by weather, public holidays, courier operations, or other unforeseen circumstances may occur.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

4. INCORRECT SHIPPING INFORMATION

Please ensure your shipping address and contact details are correct before placing your order. Project Chand is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. NEED HELP?

If you have any questions about your order or shipping, we're happy to help.